Help Center

Frequently Asked Questions

Everything you need to know about playing on PAGCOR — from creating your account and making your first deposit to understanding bonuses, withdrawals, and our responsible gaming tools. Can't find your answer here? Our support team is available 24/7.

50+
Questions Answered
8
Topic Categories
24/7
Live Support
<2h
Avg. Response Time
Jump to Topic

Welcome to the PAGCOR Help Center. Below you'll find detailed answers to the most common questions from Filipino players across Manila, Cebu, Davao, Quezon City, and beyond. We've organized everything by topic so you can find what you need quickly. If your question isn't covered here, don't hesitate to reach out to our support team at [email protected] — we're here around the clock.

Account & Registration

Creating a PAGCOR account is straightforward. Head to the PAGCOR website and click the Register button. You'll be asked to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting your details, you'll receive a verification email — click the link inside to activate your account. You'll then need to complete identity verification (KYC) before you can make your first deposit. The whole process typically takes less than 10 minutes.

You must be at least 21 years of age to register and play on PAGCOR. This is a strict requirement under Philippine gaming regulations and PAGCOR's platform rules. Age verification is mandatory during the KYC process — you will need to submit a valid government-issued ID showing your date of birth. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

No. Each player is permitted to hold only one active PAGCOR account. Creating multiple accounts — whether using different email addresses, phone numbers, or identity documents — is a violation of PAGCOR's Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact support.

On the PAGCOR login page, click Forgot Password. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you still can't access your account, contact our support team at [email protected] with your registered mobile number and we'll verify your identity manually.

Some details like your email address and mobile number can be updated directly from your account settings after completing an additional verification step. However, legal name and date of birth cannot be changed once your KYC has been approved, as these are tied to your verified identity. If you believe there is an error in your verified details, contact our support team with supporting documentation.
Identity Verification (KYC)

PAGCOR accepts the following Philippine government-issued IDs for identity verification:
  • Philippine National ID (PhilSys)
  • Driver's License (LTO)
  • Passport
  • UMID (Unified Multi-Purpose ID)
  • SSS / GSIS ID
  • Voter's ID
  • PRC ID
You will need to upload a clear photo or scan of the front and back of your chosen ID, along with a selfie holding the ID. Make sure all text is legible and the photo is well-lit.

Most KYC submissions are reviewed and approved within 24 to 48 hours on business days. During peak periods, it may take up to 3 business days. You will receive an email notification once your verification is complete. If your submission is rejected, the email will explain why and what you need to resubmit. Make sure your documents are clear, unexpired, and match the personal details you provided at registration.

Common reasons for KYC rejection include: blurry or low-resolution document photos, expired IDs, documents that don't match the name or date of birth on your account, or a selfie that doesn't clearly show both your face and the ID. Re-upload your documents making sure they are clear, well-lit, and fully visible. If you continue to have issues, contact our support team for assistance.
Deposits

PAGCOR supports the most popular payment methods used by Filipino players:
  • GCash — instant deposits via your GCash wallet
  • PayMaya (Maya) — instant deposits via your Maya account
  • BPI Online Banking — bank transfer via BPI
  • BDO Online Banking — bank transfer via BDO
  • Metrobank Online — bank transfer via Metrobank
All deposits are processed in Philippine Peso (₱ PHP). No foreign currency conversion is needed.

The minimum deposit on PAGCOR is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, and Metrobank, the minimum deposit is ₱500 due to bank processing requirements. There is no maximum deposit limit by default, though players who have set a deposit limit through our responsible gaming tools will be subject to their chosen limit.

GCash and PayMaya deposits are credited to your PAGCOR account instantly in most cases. Bank transfers may take between 15 minutes to 2 hours depending on your bank's processing speed. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we will investigate promptly.

PAGCOR does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. PAGCOR has no control over third-party payment provider fees.
Withdrawals

Log in to your PAGCOR account and navigate to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals.

Withdrawal processing times depend on your chosen method:
  • GCash / PayMaya: 1–3 hours after approval
  • BPI / BDO / Metrobank: 1–3 business days
Withdrawals are reviewed by our finance team before processing. Most requests submitted before 5:00 PM are processed the same day. Requests submitted on weekends or Philippine public holidays may be processed on the next business day.

The minimum withdrawal amount on PAGCOR is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for standard verified accounts, though large withdrawals above ₱50,000 may require additional verification as part of our anti-money laundering compliance procedures.
Bonuses & Promotions

PAGCOR offers a welcome bonus for new players upon completing registration and making their first deposit. Bonus details, including the match percentage and minimum deposit requirement, are displayed on the promotions page. All bonuses are subject to wagering requirements before winnings can be withdrawn. Read the full bonus terms carefully before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw your winnings without meeting wagering requirements — you can opt out of all bonus offers through your account settings under Responsible Gaming > Marketing Preferences. Once opted out, no bonuses will be automatically applied to your deposits. You can re-enable bonus eligibility at any time.
Games

PAGCOR offers a wide variety of games to suit every type of Filipino player:
  • Slots — hundreds of video slots with various themes and jackpots
  • Live Casino — live dealer baccarat, roulette, blackjack, and more
  • Bingo — online bingo rooms with multiple game variants
  • Fishing Games — All-Star Fishing, Ocean Lord, and other arcade-style games
  • Table Games — RNG-based versions of classic casino table games
New games are added regularly, so check the lobby often for the latest additions.

Yes. All games on PAGCOR use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly tested and audited by independent third-party testing laboratories. Return-to-Player (RTP) percentages are displayed on each game's information page so you can make informed decisions before playing.

Absolutely. PAGCOR is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile site is designed to work smoothly on all screen sizes, whether you're on a budget Android phone or the latest iPhone. For the best experience, we recommend using a stable WiFi or LTE connection.
Security & Privacy

PAGCOR uses 256-bit SSL encryption on all data transmitted between your device and our servers. Your financial information is never stored in plain text. We employ industry-standard security protocols including two-factor authentication (2FA), IP monitoring, and automated fraud detection systems. For full details on how we handle your data, please review our Privacy Policy.

To enable 2FA, go to your account settings and select Security > Two-Factor Authentication. You can choose to receive a one-time PIN via SMS to your registered mobile number each time you log in. We strongly recommend enabling 2FA to protect your account from unauthorized access, especially if you use the same password across multiple platforms.

If you suspect your account has been accessed without your permission, change your password immediately and contact our support team at [email protected]. Our security team will review your account activity and can temporarily freeze your account while the investigation is ongoing. Never share your password or OTP with anyone — PAGCOR staff will never ask for your password.
Responsible Gaming

Log in to your account and go to Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately once set. If you want to increase a limit, a mandatory 7-day cooling-off period applies to prevent impulsive decisions. Decreasing a limit takes effect right away. For more information, visit our Responsible Gaming page.

Self-exclusion can be requested through Settings > Responsible Gaming > Self-Exclusion. You can choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account will be suspended within 24 hours and you will not be able to log in or create a new account using the same identity documents. Self-exclusion cannot be reversed during the selected period. If you need immediate help, contact our support team directly.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR's responsible gaming support team is available 24/7 at [email protected] — all conversations are completely confidential. You can also reach out to mental health and counseling services available in major Philippine cities including Manila, Cebu, and Davao. Remember: asking for help is a sign of strength, not weakness. Visit our Responsible Gaming page for a full list of tools and resources available to you.

Still have questions? Our support team is available 24 hours a day, 7 days a week. Reach us at [email protected] and we'll get back to you within 2 hours on average. For urgent account issues, use the live chat feature available when you're logged in to your PAGCOR account.

Why PAGCOR

What Makes PAGCOR Different

Instant GCash Deposits
Fund your PAGCOR account in seconds using GCash or PayMaya — the most popular e-wallets in the Philippines. No waiting, no hassle. Your balance is ready to play the moment your deposit goes through.
Secure & Regulated
PAGCOR operates under Philippine gaming regulations with strict KYC, AML compliance, and SSL encryption on all transactions. Your personal data and funds are protected at every step of the way.
24/7 Filipino Support
Our support team understands the needs of Filipino players. Whether you're in Manila, Cebu, or Davao, help is always just a message away — in English, available around the clock, every day of the year.
Mobile-First Experience
PAGCOR is built for mobile. Play all your favorite slots, live casino games, bingo, and fishing games directly from your smartphone browser — no app download needed. Smooth on Android and iOS alike.
Hundreds of Games
From classic slots and live dealer tables to exciting fishing arcade games like All-Star Fishing and Ocean Lord — PAGCOR's game library has something for every type of player, with new titles added regularly.
Responsible Gaming Tools
PAGCOR puts player well-being first. Set deposit limits, loss limits, session timers, or request a self-exclusion — all from your account settings. Gaming should always be fun, and we're here to keep it that way.
Get in Touch

Still Need Help?

Our support team is standing by to help with any question not covered in this FAQ. Reach out through any of the channels below and we'll get back to you as quickly as possible.

Email Support
[email protected]
Response within 2 hours
Live Chat
Available when logged in to your PAGCOR account
Available 24/7
Responsible Gaming
Dedicated support for gaming concerns and self-exclusion requests
Confidential & 24/7

Ready to Play on PAGCOR?

Join thousands of Filipino players enjoying slots, live casino, bingo, and more. Sign up today — it only takes a few minutes.

Sign In to PAGCOR Explore the Casino
21+ Only  ·  Play Responsibly  ·  GCash & PayMaya Accepted
🔞   This site is strictly for players aged 21 and above.  ·  Gambling involves risk.  ·  Play within your means.